Windows 7 or Vista requests drivers for an external drive Windows 7 or Vista sometimes encounters problems locating the drivers necessary for the proper function of external hard drives. When that happens, it may alert you that drivers were not loaded correctly. These drivers are part of its own Windows registry.

If this does not resolve the problem and the drivers do not now load automatically, you may simply point Windows 7 or Vista to its own drivers manually. From Vista: • Right-click on Computer.

• Choose Manage. • Choose Device Manager. Here is the relevant graphic for Vista's Device Manager: (Click to expand image.) Here is the procedure to load the drivers manually: • Click the + box next to Other Devices. • Double-click the drive (usually listed as USB Mass Storage, but may be listed under another name). • A new window will open showing properties; click the Reinstall Driver button. • This will open the Update Driver software wizard, click 'Locate and install driver software (recommended)'.

• Then click 'Browse my computer for driver software'. • Click Browse.

• Open the Windows folder on the C: drive (Computer >C: >Windows) and click OK. • Make sure the 'Include subfolders' box is checked. • Click Next. This should load the drivers. Additional Troubleshooting Step for External Drives requesting drivers or if receiving an Error Code 28 on an External Drive / Mass Storage Device in Device Manager. Vista and Windows 7: If the drive works fine on another computer, there are a few steps to try while the drive is connected to the original computer: • Click the Start / Windows button at the bottom left corner of the screen. Right-click on Computer and choose Manage.

• Double-click on the Device Manager. • The device will usually appear under 'Other Devices' or 'Unknown Devices'; right-click on it and choose Uninstall. • Once it has disappeared from the Device Manager, disconnect the external hard drive. • Disconnect the device from the computer (unplug the USB cable). • Click Start / Windows button in the bottom left corner of the screen • For Vista - In the Search field, type c: windows inf and press Enter. For Windows 7 - In the Search field, type C: windows system32 driverstor and press Enter.

• Delete the file INFCACHE.1. • If you get an error when trying to delete this file, try the following steps: • Right-click on INFCACHE.1. • Select Properties.

• Click the Security tab. • Click the Edit button. • Select (Users xxxx-PC Users) or something like (Users 7xxxx Users) • Under the 'Permissions for users' check, mark everything to 'Allow All'. • Click Apply then OK. If you receive a Windows Security box click Yes, then OK, then OK again. • Right-click on INFCACHE.1 file and choose Delete.

USB Mass Storage device allows to make almost all USB keys work on Windows 98 SE. Data storage mode download Usb mass storage driver xp sp3 USB connector app USB Mass Storage Controller 1.00.05.01 Driver for USB Mass Storage devices for Windows 98 BlackBerry Passport - How to enable the.

• Reboot and reconnect the drive. The file should be rebuilt, correcting the problem.

• If that fails, you will need to try to reload the USB drivers for the operating system by inserting your Vista install CD, rebooting, and attempting a Repair/Restore. This can be dangerous to your data and you should disconnect your external drive before attempting this. REFERENCE TO THIRD PARTIES AND THIRD PARTY WEB SITES. Seagate references third parties and third party products as an informational service only, it is not an endorsement or recommendation - implied or otherwise - of any of the listed companies. Seagate makes no warranty - implied or otherwise - regarding the performance or reliability of these companies or products. Each company listed is independent from Seagate and is not under the control of Seagate; therefore, Seagate accepts no responsibility for and disclaims any liability from the actions or products of the listed companies.

You should make your own independent evaluation before conducting business with any company. To obtain product specifications and warranty information, please contact the respective vendor directly. There are links in this document that will permit you to connect to third-party web sites over which Seagate has no control.

These links are provided for your convenience only and your use of them is at your own risk. Seagate makes no representations whatsoever about the content of any of these web sites.

Seagate does not endorse or accept any responsibility for the content, or use, of any such web sites.

I purchased a Vantec NexStar 3 SATA to eSATA & USB enclosure (NST-360SU-BK) and it operates correctly when connected via eSATA, however, it is not recognized when I plug it in via USB. Vantec indicates that it should be a simple plug-and-play device that will install automatically when connected via USB. However, this is the error I receive: USB device not recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. It shows up in bold as Unknown Device. This occurs with both Windows XP and Windows Vista. I am currently trying to get it to work via USB with Vista.

The hard drive I am using with it is a Western Digital Caviar RE2 500GB (WD5000YS). There is no jumper on it because it clearly states on the drive that “Master/Slave jumper not required for SATA.” I have plugged it into each front USB and rear USB port, including those on the motherboard and it still produces the same problem. I have plugged it in internally, formatted and partitioned it properly. Again, it is recognized when connected via eSATA, but not USB. I have downloaded and installed the driver from the website, and installed USB Storage Toolbox.

I have tried to manually update the driver to USB Mass Storage Device, and I have tried to search the computer (C: Windows and all subfolders) for the best driver but still an error occurs. All hardware and connections are plugged in properly. I have even tried a different USB cable, but to no avail. Other USB Mass Storage devices work on my computer, such as my iPod, USB thumb drive, and external IDE hard drive.

I've searched many forums and either nobody has any issues with this enclosure or they have resolved them by trying one of or a combination of the things I have done. Does anyone know what the problem might be and what I can do to fix it? Nextar devices are cheap and notorious for not being recognized. I myself have a 4 gb PMP which only gets recognized about one in 12 times that i plug it in. I noticed that sometimes if I restart the PC and then plug it in and out a few times it finally recognizes it. Good thing it's got an SD slot - at least I can put stuff on that much faster without plugging the device in. This issue occurs on both vista and xp on my end too.

I also contacted Nextar tech support and they told me this was not compatible with Vista, which is obviously bs. The guy said his name was John. That's funny though, I dont know any Johns that speak with a middle eastern accent lol D. I too just purchased the Vantec Nexstar enclosure and came across problems.

I had the same exact issue as you and after troubleshooting for several hours now, including physically taking it apart a couple times. For me, Vista would find the drive and give it a drive letter but when I clicked on it it would give me the error 'access denied.'

Was really weird because the actual drive properties would even come up under device manager which in my case is also a western digital caviar 500GB which came out of the old My Book external drive. Well anyway I finally figured it out. It was a permissions issue on the drive itself. In Vista, just right click on the drive letter of the drive, go to properties, security, and select/add the user under 'Group or user names'. Make sure you set to full control.

That should work from there. If not go under advanced security settings and work your way through there. I hope this helps you cause I know how frustrated you must be with it. I almost tossed mine out the window. PJ vhigh32@aol.com.

I also just bought the blue Vantec Nexstar Enclosure IDE to USB and I am having issues with it too. It works great on my thinkpad (XP SP2) when I am accessing an old WD 250 GB data drive of mine. When I try using it for the C: drive of my previous computer it recognizes the drive as being attached via USB and it even shows up on disk management as a healthy NTFS partition, but it doesn't have a drive letter, I cannot assign a drive letter and it also wont show up on MY Computer. Its quite frustrating as it seems the enclosure is working fine but for some reason XP is having issues assigning a drive letter to it. Anyone have a solution to this??? I meant to post this a lot earlier, but for people who still have this problem, it turned out to be a dead NexStar enclosure. It has absolutely nothing to do with the drivers, Vista, the file system, or an incompatible hard drive.

Vantec offers a decent warranty, so if you fill out an RMA form and provide proof of purchase, you can send them your dud and they should quickly ship out a new one to you. I got my replacement pretty quick, and it worked immediately as a plug-n-play device. Aside from the defective one, the NexStar enclosure is really nice and works well. And just in case anybody is wondering, I installed a Seagate 1.5TB hard drive in this enclosure and it works perfectly, although Vantec claims that the enclosure will only work with hard drives up to 500GB. Prins Afc Software V22.

I also just bought the blue Vantec Nexstar Enclosure IDE to USB and I am having issues with it too. It works great on my thinkpad (XP SP2) when I am accessing an old WD 250 GB data drive of mine. When I try using it for the C: drive of my previous computer it recognizes the drive as being attached via USB and it even shows up on disk management as a healthy NTFS partition, but it doesn't have a drive letter, I cannot assign a drive letter and it also wont show up on MY Computer.

Its quite frustrating as it seems the enclosure is working fine but for some reason XP is having issues assigning a drive letter to it. Anyone have a solution to this??? I have exactly the same problem, but only with my WD drive and not others like Seagate or Quantum. Very frustrating.

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